Project Details


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Project Details

IT-Crafty is a web application software for IT Support Desk, CHO of Palmal Group. Main focus of this application is to automation of IT Support Desk of Palmal Group. Main features of this application are given below:

  • Receive entry from computer or computer accessories form company employees for IT support.
  • Assign service person based on work-load & service group.
  • Automated warranty status check & auto generate mail to vendor for warranty support.
  • During service process collaborate with purchase desk to collect required parts through an automated process.
  • After service completion automated mail can be sent for the collection of the product.
  • Monthly reports based on different parameters.

My Contribution at Software Development Life Cycle:

  • Planning & Requirement Analysis
  • Defining Requirements
  • Designing & Product Architecture
  • Building & Developing the Product
  • Testing the Product
  • Deployment & Maintenance

Users: IT Support Desk at CHO of Palmal Group.